Privacy Policy / Terms & Conditions
Effective Date: February 24th, 2025
Last Updated: February 24th, 2025
1. Introduction
• This Privacy Policy and Terms & Conditions explain how PlumberXP (“Company,” “we,” “our,” “us”) collects, uses, discloses, and safeguards personal information.
• By using our website www.plumberxp.com and services, including SMS/text messaging via ServiceTitan, you agree to this Privacy Policy and Terms & Conditions.
2. Information We Collect
A. Information Provided by Users
1. Name, phone number, email address, billing address, and other details provided when scheduling an appointment, requesting a quote, or filling out a contact form.
2. Payment details collected through a secure third-party payment processor.
B. Information Collected Automatically
1. Cookies and tracking technologies for website functionality, analytics, and user experience improvement.
2. Log data including IP address, browser type, device information, and pages visited.
C. Information Received from Third Parties
1. Data from third-party platforms, such as ServiceTitan, for scheduling and communication.
2. Social media or external platform interactions.
3. How We Use Your Information
1. Scheduling and managing services.
2. Customer support and responding to inquiries.
3. SMS appointment reminders and notifications.
4. Marketing communications with user consent.
5. Website analytics, security, and fraud prevention.
4. Data Protection and Security
• We implement encryption, access controls, and secure servers to protect personal information.
• We do not share, sell, or rent mobile/messaging opt-in data to third parties for their marketing purposes.
5. SMS/Text Messaging Compliance
A. Consent and Message Content
1. By providing your phone number, you consent to receive text messages for service updates, appointment reminders, and notifications.
2. Message types include appointment confirmations, reminders, service updates, and promotional offers.
B. Message Frequency and Charges
1. Message frequency may vary.
2. Standard message and data rates may apply.
C. Opt-Out and Support
1. To unsubscribe, reply STOP at any time. No further messages will be sent.
2. For support, reply HELP or contact us at angela@plumberxp.com.
6. Data Retention and User Rights (California Residents – CCPA/CPRA)
A. User Rights
1. Request access to personal data collected.
2. Request deletion of personal data.
3. Opt out of certain uses of data.
B. Exercising Rights
1. Users may contact angela@plumberxp.com or call +1 562-631-1468 to request data access or removal.
7. Third-Party Links
• Our website may contain links to third-party sites.
• We are not responsible for the privacy policies or security of external websites.
Terms & Conditions
8. General Terms
1. Users agree to access and use the website lawfully.
2. Misuse of contact forms or appointment requests is prohibited.
3. We reserve the right to modify these Terms & Conditions at any time.
9. SMS Messaging Terms
1. By providing a phone number, users agree to receive text messages from PlumberXP.
2. Message types include appointment reminders, service notifications, and limited-time offers.
3. Message frequency may vary.
4. Standard message and data rates may apply.
A. Support and Opt-Out
1. For support, reply HELP or email angela@plumberxp.com.
2. To opt out, reply STOP to cancel all future messages.
10. Contact Information
• Email: angela@plumberxp.com
• Phone: +1 562-631-1468
• Business Address: 1120 S Cypress St
Ste F
La Habra, CA 90631
United States
11. Forms & Compliance Notice
• Any forms on this website (e.g., Contact Us, Appointment Request) will include the following disclaimer:
“By submitting this form, you agree to receive appointment confirmations and service updates via text message. Message frequency may vary. Message & data rates may apply. Reply STOP to cancel. Reply HELP for assistance. View our [Privacy Policy & Terms & Conditions] for more details.”
