Privacy Policy
Terms & Conditions

Last Updated: March 12, 2025

Plumber XP understands that your privacy is important. We are committed to protecting the privacy and security of the personally identifiable information you provide when using this website. This Privacy Policy explains how we collect, use, and safeguard the information gathered from visitors to www.plumberxp.com. By using this website, you consent to the terms described in the most current version of this Privacy Policy. We encourage you to review this policy periodically so you understand how your information is used and protected. Throughout this policy, “we,” “our,” or “us” refers to Plumber XP and its affiliates. “You,” “your,” “visitor,” or “user” refers to any individual accessing or using this website.

Introduction

This Privacy Policy explains how Plumber XP (“Company,” “we,” “our,” or “us”) collects, uses, and protects personal information when you use our website and services.

By accessing www.plumberxp.com, submitting forms, requesting service, or communicating with us through SMS or other channels, including ServiceTitan, you agree to the practices described in this policy.

Personal and Non-Personal Information

Our Privacy Policy identifies how we treat both personal and non-personal information that may be collected when you interact with our website or request services.

What Is Personal Information?

Personal information includes details that identify you directly, such as your name, phone number, email address, billing address, or other contact information submitted through service requests, quote forms, or appointment scheduling.

Payment information is processed securely through a trusted third-party payment processor and is not stored directly by Plumber XP.

What Is Non-Personal Information and How Is It Collected?

Non-personal information is information that cannot be used to identify you directly. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, cookies, and pages visited. This information helps us improve website performance, security, and overall user experience.

How Personal Information Is Used

Plumber XP may use the information collected from you to manage service requests, schedule appointments, and respond to inquiries. We may also contact you regarding service updates, appointment reminders, or customer support related to your request.

In some cases, with your consent, we may also send marketing communications or updates about promotions and services that may be relevant to you.

Data Protection

Plumber XP uses industry-standard security measures including secure servers, encryption, and restricted access controls to help protect your personal information.

We do not sell, rent, or share SMS opt-in data with third parties for their marketing purposes.

SMS and Text Messaging

By providing your phone number, you consent to receive text messages from Plumber XP related to service communications. These messages may include appointment confirmations, service reminders, service updates, or occasional promotional offers.

Message frequency may vary and standard message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at office@plumberxp.com

California Privacy Rights

California residents have the right to request access to personal information that has been collected about them, request deletion of their personal data, and opt out of certain uses of their information where applicable.

Requests related to your personal data can be submitted by contacting us at office@plumberxp.com or by calling +1 562-448-2124.

Third-Party Links

Our website may contain links to third-party websites or services. Plumber XP is not responsible for the privacy practices or security policies of external websites.

Terms and Conditions

By using this website, you agree to use it lawfully and responsibly. Misuse of contact forms, appointment requests, or other website features is prohibited.

Plumber XP reserves the right to update or modify these Terms and Conditions at any time.

SMS Messaging Terms

By providing your phone number, you agree to receive text communications from Plumber XP including appointment reminders, service notifications, and promotional updates.

Message frequency may vary and standard carrier message and data rates may apply.

You may opt out at any time by replying STOP to cancel future messages.